Refund Policy

Last updated: October 12, 2026

All Products sold on CrochetPack are digital downloads. Because the pattern file is accessible to you immediately upon purchase, all sales are generally final.

When we will issue a refund

• The file you received is corrupted, incomplete, or does not match the listing.
• You were charged more than once for the same order in error.
• The download link failed and we were unable to resolve delivery within a reasonable time.

When we generally will not issue a refund

• You changed your mind after downloading the pattern.
• You found the pattern's difficulty level unsuitable for your skill level — skill level is listed on every product page before purchase.
• You purchased the wrong pattern by mistake and already downloaded it.

How to request a refund

Since Paddle is our merchant of record, refund requests are handled through Paddle. You can request a refund via the link in your order confirmation email, or by contacting Paddle support directly. You can also reach us at support@crochetpack.com and we will coordinate with Paddle on your behalf.

Refund requests are typically reviewed within 2–5 business days.